Privacy Statement

Our Privacy Commitment
As a charitable, community based association, YMCA Sudbury is committed to protecting your right to privacy. The personal information you share with the YMCA is used to support the work of the YMCA. For further information about the YMCA's commitment to privacy please visit our website at www.sudbury.ymca.ca. If you have questions, or if you do not wish to receive information or contact from the YMCA, contact the privacy officer (705) 673-9136 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Your Choice
We collect personal data you volunteer online, or when you make use of or register for our programs and services, in order to better meet your program, service and information needs. We also use and disclose data, which does not identify individuals, for statistical purposes to develop and enhance YMCA programs and services. We may also collect personal information in order to satisfy legal, government and regulatory obligations. If you supply us with your contact information, you may hear from us about important information concerning the YMCA program or service in which you are registered. You may also hear from us about other YMCA programs and services that may interest and benefit you. If you do not wish to hear about other YMCA programs, services or opportunities, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Information Sharing
We do not sell personal information we collect. We will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by a government body or agency, or as permitted by law.


Children's Privacy
YMCA Sudbury, in keeping with our Mission and Vision, believes in the development of healthy, confident children. For children under 12 years of age, we will obtain permission from a parent or legal guardian to collect and use personally identifiable information about a child.


Confidentiality / Security
YMCA maintains physical, electronic and administrative safeguards that are appropriate to the type of personal information we obtain from you. YMCA staff and volunteers having access to personal data are required to respect the confidentiality of personal information and handle it responsibly.


Privacy Questions
If you are aware of any inaccuracy or changes in the personal information which we hold about you, please contact the YMCA. If you have an inquiry about YMCA privacy practices, please contact a YMCA Program Manager. If you have a complaint or concern about YMCA's information handling practices, we encourage you to talk to us. In most cases, discussing your concern with the YMCA Program Manager responsible for your YMCA program or service, will address your concern. If the problem is not resolved to your satisfaction, you can contact the YMCA Director responsible for privacy issues (see below). You will be asked to provide the following information in writing:

   -   Your name, address or fax number where you prefer to be reached
   -   Nature of your complaint, relevant details, and requested actions
   -   Name of the YMCA staff with which you have already discussed the issue.

The YMCA will investigate and assist with resolving your concern.


Ongoing Relevancy
The YMCA regularly reviews its policies and procedures to ensure we remain current with changing laws and evolving public expectations.


AODA - Customer Service Standard
YMCA of Sudbury will provide, upon request, a copy of its documents that relate to the Customer Service Standard. These documents are available in multiple formats that take into consideration a person’s disability. 


Provide Feedback
YMCA of Sudbury greatly appreciates all of the feedback that it receives as it allows us to learn and improve as an organization. Members, participants, customers, parents, donors, contractors or any other member of the public is encouraged to bring forward a complaint, concern, compliment, or suggestion by directly reaching out to a YMCA of Sudbury staff member, supervisor or manager. Alternatively, individuals are welcome to provide feedback through letters, telephone, and e-mail:

YMCA of Sudbury

140 Durham St

Sudbury ON  P3E 3M7

 

Tel:  (705) 688-7034

Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

All feedback will be directed to the General Manager for review and consideration. Complaints will be addressed according to complaint categories already established in our company’s complaint management procedures. Customers can expect a reply within five business days.

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